DOLCEVITATOUR is a trade registered mark property of BELLAITALIATOUR SRL, licensed Travel Agency and Tour Operator in PISA, via Milazzo, 25 56128 Pisa.
Our Terms and Conditions
All purchases made through this website, or over the phone through customer service, are subject to the following Terms & Conditions. In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the guest(s) named in the booking. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company.
PRIVACY POLICY
The Company undertakes to treat Customer data in accordance with the 2003 Law 196 (Data Protection Act), and any other relevant legislative provision. The data will be used exclusively for communications concerning the activities of the portal dolcevitatour.it, in respect of the full protection of the rights and privacy of those concerned, excluding the sale to third parties. The data relating to the payment by credit card will be deposited and dealt with by competent banking institutions who will handle it according to criteria of security and confidentiality.
APPLICABLE LAWS AND LEGAL FORUM
The following conditions are governed by Italian law. The Forum of Pisa, Italy, shall have exclusive jurisdiction over any disputes arising from these conditions. Nevertheless, Bellaitaliatour srl reserves, if it deems it necessary, to institute legal proceedings before courts in countries or cities other than Italy or Pisa to protect its interests or to enforce its rights.
BOOKING & PAYMENTS
The prices shown on the website are in Euros (€) and includes taxes and service charges. Credit cards fee of 3% may be added to the price of the tour.
The prices shown on website are per person (shared tour) or per service (private tour), if otherwise, the specifications will be duly highlighted.
If the booking is by phone, the reservation must be validate at same time by credit cards. Instead in case of booking through the website, a partial payment of the 30% of the entire participation fee must be deposited at the reservation time.
For any case the balance must be paid at the meeting time to the Tour Leader.
CONFIRMATION & CANCELLATION
The day before the departure you will receive a message of confirmation (by sms or whatsapp to the phone number indicated at the reservation) to give you the time and location details of pick up.
In case of Shared tours, we could cancel the tour with less than 4 participants, in this case you will be refund of the partial payment of the 30% paid at the reservation time.
The cancellation will be communicated the day before the tour within 9.00pm.
All requests for cancellations must be sent by e-mail to booking@dolcevitatour.it. No refund will be provided in the event that the request for cancellation is sent less than three days (72 hours) before the scheduled tour date and time.
If a request for cancellation is sent at least three days (72 hours) before the scheduled tour date and time, any payment will be fully refunded, except in case of admission tickets or admission reservations that have already been purchased for the client will not be refunded.
Dolcevitatour reserves the right to cancel, modify or replace any tour you booked at overome.com, at any time and for any reason. If this occurs and you are not satisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.
CHANGES TO RESERVATIONS
All requests to change your reservation must be sent by e-mail to booking@dolcevitatour.it at least three days (72 hours) prior to your confirmed tour date/time. If a change request is submitted at least three days (72 hours) in advance, and if there is availability on the new date or time selected, then there is no penalty for changing your reservation.
DELAYS ON TOURS
Guests are asked to arrive at the meeting point 10 minutes prior to the start of the tour. Give yourself ample time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time.
We reserve to start the tour after 30 minutes in case of several delays.
During the tour, you must be on time, otherwise the tour will go on, respecting the scheduled initial program, to avoid a damage for other participants. (delay at train stations, boat, plane or meeting points in general).
DISCLAIMERS & LIMITATIONS OF LIABILITY
Dolcevitatour, their agents, representatives, and contractors are not liable and will not provide refunds for any events which are caused as a result of acts of God or Governments, war hostilities, acts of terrorism, political unrest, riots, civil strife, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond their immediate control and which, despite all due care being taken, could not have been avoided.
FORCE MAJEURE
In case of force majeure, Dolcevitatour, reserves the right (but makes no guarantees) to offer substitute services that it judges may be an adequate replacement for the originally scheduled service. If no substitute is available, or the substitutes offered are not accepted, no refunds will be given.